Driving Business Sustainability – preparing for the future

October 11, 2013 - All News






Jayne Pilot, a resident of Brampton, member of the Brampton Board of Trade is the author of a new book published by Wiley coming out this winter, entitled “Driving Business Sustainability – Integration and Automation of Management Systems”. She is author of another book on ISO 9001 How to Implement and Integrate, which has been sold to over 2,000 major corporations in North America. Jayne is an international speaker, trainer, consultant and auditor in management systems to international standards.


When asked “What business sustainability is”, Jayne answered “My definition is the “ability” to “sustain” or “invest in the future”. To do this, you as a manager require business principles, system thinking, collaboration and integration of corporate strategies and culture. Managers have taken on a worldwide vision to retain a competitive edge in today’s global business environment, leveraging business sustainability to provide a better return on investment and improved business performance, managing risks.


What will be the business challenges?

In the next five to ten years, one third of our population will be retiring and with them goes aging managers and knowledge management of business operations, which I refer to as the “Grey Tsunami”.


A new study done by Ceridian and CARP reveals gaps in employer retention strategies for mature workers who want flexible work schedules, extended health benefits and career opportunities was outlined in a news release September 10, 2013. Some of the highlights included mature workers wanting to keep working, but on their terms and the most common reason reported for remaining was financial need. There are a number of steps employers can take to retain and recruit these workers, for information on the survey and to download the report go to


If you do not retain these productive, skilled and respected mentors, employers need to be prepared to capture their know-how in management systems before they leave the organization. The business leaders of present and future will need strong principles and an effective management system framework to follow.


With the replacement of the old with the new managers, will the principles of managing businesses still be the same? This is yet to be determined. Other challenges will be globalization, process integration, and management of intelligence, resources and automation of data.


Good managers or leaders are team builders, known by their integrity, substance and character. These managers know the needs of their customers and can empower their employees, aligning their direction with common goals to improve process operations for ultimate performance.


Ms. Pilot is a supporter of management systems to international standards, she says as these standards have had input from thousands of successful companies around the world as to what framework would support effective and efficient operations of business processes. ISO is the benchmark that countries around the world use.


Canada lags on International Standards


We live in a global marketplace and hopefully Canadian companies will be suppliers. A survey done yearly by ISO on the number of certificates shows that Canadian companies lag behind the rest of the world in getting management system certification to standards. The top ten countries in Quality Management are China, Italy, Japan, Spain, Germany, UK, India, France, Brazil and Republic of Korea for 2011 in the following industries, basic metal and fabricated metal products, construction, electrical and optical equipment, machinery and equipment, wholesale and retail trade, repair of motor vehicles, motorcycles and personal and household goods.


It is interesting to note that although Canada gives a great deal of input into standardization, as a country it does make the grade with standardization. Why? Other countries provide tax incentives for businesses to input systems to improve management systems. Where is our government’s position related to this?


The structure whether it is for quality (ISO 9001), environment (ISO 14001), occupational health & safety (OHSAS 18001) or Food Safety (ISO 22000) is understood globally and today business operates in a global marketplace. Whether it is potential investors, partners, clients, suppliers, all these stakeholders want to be assured that the companies they deal with in other parts of the world are managing and controlling their business operations and interests. No one can afford a lack of resources or delayed shipment or service today, everything is operating on a tight budget.


People who are employed by the organization are looking for meaning and stability; they are willing to put in the effort to make the difference if the work environment is supportive. This allows their creativity and input to support the passion and purpose of their management to serve customers better than competitors.


Management principles outline the essential correct code of conduct, as well as essential characteristics for effective and efficient operation of a management system to produce necessary outcomes for “business sustainability”. These principles will assist Managers in creating a successful business culture to improve its organization’s performance. All successful Managers follow principles which they value, which help define purpose, and direction for their business performance.


The Brampton Board of Trade this fall is featuring sessions on business sustainability.

Jayne Pilot will be the facilitator and speaker on Business Principles and Management Systems to Drive Business Sustainability for companies in Brampton.


For further information contact Jayne Pilot or Steve Sheils at