Passengers rate Toronto’s Pearson as one of the worst airports in North America, according to new study

September 22, 2022 - All News

Baggage piles up in the domestic arrivals area of Toronto’s Pearson airport in this file photo from July. A spokesperson for the Greater Toronto Airports Authority, which operates Pearson, dismissed the J.D. Power study, saying its sample size was too small to be statistically significant.

If you saw the chaotic lineups, baggage pileups and viral tweets this summer, this might come as little surprise: Our airport isn’t exactly a crowd-pleaser.

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